Shipping Policy

Effective Date: September 8, 2026

Thank you for shopping with Collection Candles! Below you'll find everything you need to know about how we process and ship your order.

1. Order Processing Time

All orders are handmade to order and made in small batches, so please allow 7 business days for your order to be processed before it ships. During busy periods (holidays, sales, restocks), processing may take a bit longer; we'll let you know if there's a delay.

Orders are processed Monday-Friday, excluding statutory holidays.

2. Shipping Methods & Rates

We currently ship via FedEx or UPS mainly. Shipping costs are calculated at checkout based on your location and the weight/size of your order.

3. Delivery Timeframes

Delivery times are estimates provided by our shipping carrier and are not guaranteed. Total delivery time = processing time + carrier transit time. Please allow extra time during holidays or peak seasons.

4. Where We Ship

We currently ship to:

Anywhere in Canada

If your location isn't listed at checkout, please contact us at collectioncandlesinfo@gmail.com and we may be able to arrange something.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

6. Candle Care During Transit

Because candles are delicate items, we take care to package orders securely to prevent melting, cracking, or shifting during transit. However, we're not responsible for damage caused by extreme weather conditions once the package leaves our hands. If your order arrives damaged, please see Section 8 below.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at collectioncandlesinfo@gmail.com as soon as possible and we'll do our best to update it before the order ships, but we can't guarantee changes once an order has been processed.

8. Lost, Damaged, or Delayed Packages

If your order arrives damaged, or hasn't arrived within the expected delivery window, please contact us at collectioncandlesinfo@gmail.com within 2 days of the expected delivery date with your order number and, if possible, photos of the damage. We'll work with you to resolve it whether that's a replacement, refund, or filing a claim with the carrier.

9. Questions?

If you have any questions about your order or shipping, feel free to reach out:

Collection Candles Email: collectioncandlesinfo@gmail.com