top of page

Privacy Policy

Effective Date: September 8, 2026

Collection Candles operates under collectioncandles.com. This Privacy Policy explains what information we collect from visitors and customers, how we use it, who we share it with, and the choices you have regarding your information.

By using our Site or purchasing our products, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Information you give us directly:

  • Name, email address, mailing address, and phone number (when you place an order or contact us)

  • Payment information (processed securely by our payment provider; we do not store card details ourselves)

  • Order history and preferences (e.x. scent, size)

  • Any messages, reviews, or feedback you send us

Information collected automatically:

  • IP address, browser type, and device information

  • Pages visited, time spent on the site, and referring website

  • Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment

  • Communicate with you about your order, account, or inquiries

  • Improve our products, site, and customer experience

  • Prevent fraud and maintain the security of our site

  • Comply with legal obligations, such as tax and accounting requirements

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Our website platform provider, Wix.com. Our website is hosted on the Wix.com platform, which provides the online store infrastructure that allows us to sell our products to you. Your data may be stored through Wix's data storage, databases, and applications, on secure servers behind a firewall. Wix stores site visitors' personal information in data centers located in the United States, South Korea, Taiwan, and Israel. You can learn more in Wix's Privacy Policy.

  • Third-party apps from the Wix App Market, if we use any (for example, email marketing, reviews, or upsell tools). These apps may place their own cookies or tracking technologies and are governed by their own privacy policies.

  • Service providers who help us run our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.x. UPS, FedEx), and email marketing platforms. These providers only receive the information necessary to perform their services.

  • Legal authorities, if required to comply with a law, regulation, subpoena, or legal process.

  • A successor business, in the event of a sale, merger, or transfer of business assets.

Each third party is responsible for handling your data in accordance with their own privacy policies.

4. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your data in a portable format

  • Object to or restrict certain processing of your information

To exercise any of these rights, contact us at collectioncandlesinfo@gmail.com. We will respond within a reasonable timeframe and in accordance with applicable law.

5. Cookies and Tracking Technologies

Our Site is built on Wix, which automatically places cookies on visitors' devices. These fall into two categories:

  • Essential cookies, which are required for the site to function properly; for example: keeping items in your shopping cart, keeping you logged in if you create an account, and maintaining site security.

  • Non-essential cookies, which help us understand how visitors use the site (analytics), remember your preferences (such as region or language), and support marketing efforts.

You can manage your cookie preferences through the cookie consent banner on our site, or by adjusting your browser settings directly. Note that disabling essential cookies may affect how the site functions (for example, your cart may not save items between visits).

6. Children's Privacy

Our site and products are not directed at children under the age of 13 due to the open flame accompanying a candle, and we do not knowingly collect personal information from children.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. This includes using secure, reputable third-party providers for payment processing and website hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements (for example, order records may be kept for tax purposes).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Collection Candles Email: collectioncandlesinfo@gmail.com

bottom of page